As a mid sized plumbing contractor in Kansas City, Lexington Plumbing faced a decision in 1997. They could compete with non-union contractors and face thin profit margins or they could develop a new plumbing service department. Dan Axtell, Chairman of Lexington Plumbing, presents the case study of his company’s transition into a commercial plumbing service contractor by utilizing the National Service and Maintenance Agreement, recruiting service technicians, and retooling his operation.
Dan Axtell is Charman of the Board of Lexington Plumbing.
Recorded on June 6, 2014.