PCA

Description:

The National Service and Maintenance Agreement is an agreement negotiated and administered by the United Association of Journeymen and Apprentices of the Plumbing and Pipefitting Industry (UA) and the Mechanical Service Contractors of America (MSCA) and is a signed contract between the UA and individual mechanical service contracting firms who apply and qualify. The Agreement is a nationally recognized tool that helps contractors provide quality, consistent service to their customers throughout the country and helps reclaim lost market share.

Description:

In 2025, MSCA conducted a comprehensive benchmark survey to obtain current data on key performance indicators (KPIs) in the HVACR and plumbing service industry. The results were very insightful and sure to be beneficial to all MSCA members. The full report is now available, results are presented in two formats, one is overall results and the second is broken down by company size which can provide specific insight relevant to your company.

Description:

This module reviews the pros and cons of plumbing service, how to make a sound business decision regarding starting plumbing services, and types of services that can be offered based on commitment level.

Description:

This module provides a closer look at the type of research that is needed before making a final business decision along with presenting ten specific target markets that create possibilities for the HVACR contractor looking to add plumbing services.

Description:

This module addresses the difficult and challenging task of finding suitable plumbing service technicians. It identifies possible recruitment sources, outlines recommended training, and offers suggestions on how to fit new technicians into an existing work environment.

Description:

This module is designed to give service contractors an understanding of key financial concepts and factors in planning a successful startup of a plumbing service operation and methods to ensure profitable business.

Description:

This module covers many factors that must be considered, such as determining which existing HVACR service department resources might be utilized in an effective organizational structure with key personnel roles defined. Moreover, information is presented on establishing an operating philosophy which integrates plumbing service into the existing company’s corporate culture, including effectively communicating plumbing service details to employees, vendors, and customers.