From Field Service Supervisors Training to Service Dispatcher Training, Service Managers Training, and Service Sales Basecamp, these programs develop high-performing teams across service operations, each tailored to specific roles and challenges.
Check the Status of Our Current Offerings Below. If you have any questions, please contact events@mcaa.org for additional information.
Field Service Supervisors Training
Course Overview
The Field Service Supervisors is focused training designed specifically for improving the performance of your field service supervisors. Using proven methods, this program will advance skills in leadership, coaching, planning, time management, communication, and motivational techniques, all of which will give the field supervisor an edge and the confidence to deal with the workplace challenges of today.
Audience
- Service Technicians, Operations Personnel, Supervisors / Field Leaders
Service Dispatcher Training
Course Overview
The Service Dispatcher Training will provide dispatchers with all the skills they need to dramatically improve job performance. Custom designed especially for service members, this program goes beyond traditional technical training to cover such critical dispatcher skills as leading technicians rather than letting technicians lead them, becoming the service manager’s partner, prioritizing customer emergencies, evaluating technician abilities, and managing their own careers in dispatching.
Audience
- Operations Personnel
Service Managers Training
Course Overview
Get the management and leadership skills you need to help your company succeed during the intensive four-day Service Managers Training. If you have advanced through the trades with little or no formal management training or you want to enhance your management skills to become a more effective leader, this course is for you. A variety of small group activities, assessment tools, and skills building exercises will help you apply the skills you learn in class, preparing you to go back to the office ready to use what you’ve learned.
Audience
- Senior Management, Middle Management, Operations Personnel
Service Sales Basecamp
Course Overview
Service Sales Basecamp is where it begins for entry-level service sales personnel. In this competitive and uncertain business landscape, the rules of sales and customer engagement have changed. This two-day program will prepare this recent hire with relevant skills for time management and confidently selling HVACR services. Closing the deal is demystified with this course.
Audience
- Sales Personnel
Registration (for all service education)
- Registration is done via the calendar of events.
- Registration is first-come, first-served.
- There is no limit on the number of participants a company may enroll.
- The course cost is to be paid during the online registration process.
- Refunds will not be issued after the first day of class, nor for partial completion of the program.
Looking for Technical Training Resources
Members can find opportunities for enrolling their service techs in Technical Service Training classes provided by the UA or at the Mesa Training Center. For more information, please email events@mcaa.org.
Contact
Contact events@mcaa.org for additional information.
FEATURED EVENT
2026 PCA Plumbing Service Conference
May 4, 2026 – May 6, 2026
Hyatt Regency Indianapolis
PCA, the Plumbing Contractors of America, is MCAA’s best resource for plumbing. The PCA Plumbing Service Conference is a must-attend event for contractors looking to enhance their service operations, drive profitability, and embrace innovation.
