How many times have poor communication and interpersonal skills damaged your organization in terms of lost work, impaired relationships and lack of coordination of internal processes? This webinar delivers key concepts, techniques and theories that can be immediately applied to maximize your skills and help you identify your communication and working styles. Your ability to listen and comprehend the intention or message behind the words used by others will be improved. You will be able to identify ways to talk with groups in a manner that relates to them and their particular style. Additionally, we will address those difficult or risky conversations we face daily. Those who master critical conversations learn to first recognize the potential dangers, and then apply a variety of skills that help people stay in honest, candid, dialogue – even when opinions vary and risks are high.
Recorded on April 3, 2014.