Today’s HVACR technicians rely on innovative, user-friendly tools like mobile apps to increase productivity. Copeland Mobile, one of the most trusted apps in the industry, recently added a new artificial intelligence (AI) feature, Scout. Designed as the ultimate field companion, Copeland Mobile’s cutting-edge solution now leverages AI to transform insights into action, helping technicians quickly diagnose, troubleshoot, and resolve issues in the field.
A shortage of HVACR technicians means there are fewer technicians into the field to solve problems. With many tenured service technicians reaching retirement age, their successors may not have the chance to benefit from their knowledge and experience. Scout AI’s powerful search capabilities provide fast access to an ever-expanding knowledge base that improves efficiency and equips users to solve complex challenges quickly and accurately.
The user-friendly AI chatbot draws from 100 years of Copeland expertise and three decades of an online product information database to deliver valuable insights in seconds. From technical bulletins, educational documents, videos, and content resources to product availability and warranty information, Scout AI ends fruitless web searching. Not only does it summarize answers to your questions, but it also provides links to specific resources for deeper exploration.
With Scout AI, you can scan a barcode on any Copeland product (or most competitive nameplates) to view its specifications, for example. You can ask questions, such as, “Why are these two lights blinking on the controller?” or “What does this error code mean?” On the Copeland Mobile app, you can type in your question or use the microphone for hands-free convenience.
Scout AI answers your troubleshooting questions with step-by-step guidance, pointing you to additional resources within Copeland Mobile to help quickly resolve issues, saving time and potentially eliminating the need to call for backup or search for additional information. By enabling technicians to troubleshoot issues accurately, Copeland Mobile with Scout AI can minimize future failures and reduce callbacks.
Copeland Mobile also allows you to cross-reference replacement parts, review up-to-date product inventories, and find where to buy at local wholesalers. Having this kind of information at hand helps you minimize delays and complete projects promptly and efficiently—whether you are on a roof, in a machine room, or at a customer’s residence.
The app is free to download from the Apple App Store and Google Play or from Copeland’s website. Since Scout AI launched in early 2025, downloads have increased, reflecting rapid adoption among field technicians.
Download Copeland Mobile with Scout AI or access the desktop version here: https://www.copeland.com/en-us/tools-resources/mobile-apps/copeland-mobile
For more information, visit www.copeland.com.
