MSCA’s 30-module program is designed to provide in-house training of your service employees whenever and wherever you want. The Participant Workbook includes materials for all 30 modules and notes for each session and the Leader’s Guide contains detailed class content that can readily be delivered by a non-professional trainer. The Leader’s Guide also includes the full text of the Participant Workbook for easy reference and all the required PowerPoint slides for ease of presentation . Revised in 2008.
MSCA Customer Service Training Series
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