Tag: save money
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Enhancing Customer Experience and Repair Reliability
Crockett Facilities Services uses XOi to improve customers’ experience, which translates into more confidence in Crockett’s recommendations and repairs. XOi also provides Crockett’s technicians with easy access to a knowledge database, repair manuals, and expert guidance, so they can make well-informed decisions, and repairs are done right the first time. Happy customers and efficient, effective…
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Staying Healthy on the Job
On-the-job safety hazards are a constant risk for mechanical contractors, with some of the most frequently reported injuries coming from routinely used tools and equipment. A few simple precautions can go a long way toward helping maintain health, say the experts at Ridge Tool Company.
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Extra Eyes Onsite, Catching Errors Early & Cutting Travel Time
Thanks to photos and videos captured onsite by OpenSpace technology, U.S. Engineering fixed an error during construction that would have required expensive rework if it had not been caught early. With OpenSpace, U.S. Engineering managers are keeping tabs on projects remotely, saving hours of travel time and costs.
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Building the Industry Workforce
LAARS, a Bradford White Company (and a benefactor of MCAA24), is working closely with MCAA and the United Association (UA) toward a shared vision of continuous support for a trained, skilled workforce that is committed to safety, quality, and productivity. LAARS and the UA have established more than 50 advanced water heater and boiler training…
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Gaining Protection and Productivity With Advanced Safety Technology
Murphy Company adopted MILWAUKEE TOOL’s latest M18 FUEL™ ½” Drill/Driver because it has the power and speed to keep them productive on the job, but also because of an enhanced safety feature that prevents injuries caused by over-rotation. The drill’s AUTOSTOP™ Control Mode senses over-rotation in a bind-up and automatically shuts off the drill, providing…
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Althoff Industries’ Revenue Surges With ServiceTitan for Customer Service
Althoff Industries credits their switch to ServiceTitan software with an improvement in customer service that contributed to an increase from $8.5 million in revenue in 2021 to $11.4 million in 2022. Althoff went live with the software in July 2021 after spending decades on a server-based customer relationship management system. It was such a momentous…
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Northwest Mechanical Group Ramps Up Business With BuildOps
When their out-of-date software started slowing them down in the office and the field, Northwest Mechanical Group switched to the BuildOps platform, simplifying and streamlining data management so they could grow their business. “Before we knew it, we were seeing quicker turnaround times on job closeout and a huge improvement in the time it took…
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Western Allied Mechanical Cuts Quote Delivery Time in Half with ServiceTrade
Since they implemented ServiceTrade software in 2021, Western Allied Mechanical’s service department has been able to cut their quote delivery time in half and send invoices three times faster, while also providing clients a better overall experience with more visibility. ServiceTrade allowed Western Allied to streamline their operations and improve thecustomer experience while sticking with…
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Egan Employs MSUITE to Meet Critical Needs in the Energy Industry
Michigan-based Andy J. Egan Co., Inc., relies on MSUITE software to improve their fabrication operations, which has enabled the company to grow exponentially as it carves out a niche in the energy industry. For example, Egan credits MSUITE with helping them shave three weeks off a major power utility upgrade project.
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F.W. Webb’s Rapid Response Helps City Resolve Water Main Crisis
Over a span of 32 hours, a city of about 20,000 people in upstate New York suffered 13 residential water main breaks. After making temporary emergency repairs, the Department of Public Works (DPW) turned to F.W. Webb, which supplied thousands of feet of HDPE pipe within weeks.