Smart Solutions case studies highlight how MCAA contractors and Manufacturer/Supplier Council members collaborate to improve productivity, manage costs, and solve real‑world project challenges. Each case study focuses on practical applications of products, technologies, and processes that deliver measurable results across mechanical construction, service, fabrication, and operations.
Through real project examples, Smart Solutions provides insight into how contractors are applying innovative solutions to streamline workflows, improve coordination, and enhance overall performance. Explore the case studies below to identify ideas, approaches, and proven practices that can be adapted to your own operations.
Until two years ago, L.J. Kruse Company, a fourth-generation plumbing and HVAC shop in Berkeley, CA, was still using paper for invoicing. With ServiceTitan, the company’s service side boosted revenue by $1 million. “I don’t know how many companies are left on paperwork orders, but if there are any, you have to make the switch, and you’ve got to make it yesterday,” said Will Kruse, vice president and service manager at L.J. Kruse Co. Switching to ServiceTitan “was night and day.”
Althoff Industries credits their switch to ServiceTitan software with an improvement in customer service that contributed to an increase from $8.5 million in revenue in 2021 to $11.4 million in 2022. Althoff went live with the software in July 2021 after spending decades on a server-based customer relationship management system. It was such a momentous occasion for Blake Wiltshire, director of residential services at Althoff, that an empty bottle of champagne sits on his shelf to commemorate the moment.
