Welcome to Smart Solutions
MCAA’s mission is to guide and support member success to build a stronger, more sustainable future for the mechanical contracting industry. Through member-driven resources, comprehensive education, and strategic partnerships, we empower members to shape a future of unparalleled innovation and growth.
Latest Issue
Streamlining Invoicing Skyrockets Revenue with ServiceTitan & L.J. Kruse Company
Until two years ago, L.J. Kruse Company, a fourth-generation plumbing and HVAC shop in Berkeley, CA, was still using paper for invoicing. With ServiceTitan, the company’s service side boosted revenue by $1 million. “I don’t know how many companies are left on paperwork orders, but if there are any, you have to make the switch, and you’ve got to make it yesterday,” said Will Kruse, vice president and service manager at L.J. Kruse Co. Switching to ServiceTitan “was night and day.”
Althoff Industries’ Revenue Surges With ServiceTitan for Customer Service
Althoff Industries credits their switch to ServiceTitan software with an improvement in customer service that contributed to an increase from $8.5 million in revenue in 2021 to $11.4 million in 2022. Althoff went live with the software in July 2021 after spending decades on a server-based customer relationship management system. It was such a momentous occasion for Blake Wiltshire, director of residential services at Althoff, that an empty bottle of champagne sits on his shelf to commemorate the moment.
