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Since adopting ServiceTrade, Hurst Mechanical experienced 25 percent growth in a single year, a testament to the efficiencies gained through the platform. In addition, using ServiceTrade to streamline preventive maintenance (PM) scheduling and management led the company to increase PM volume by 20 percent.

Since they implemented ServiceTrade software in 2021, Western Allied Mechanical’s service department has been able to cut their quote delivery time in half and send invoices three times faster, while also providing clients a better overall experience with more visibility. ServiceTrade allowed Western Allied to streamline their operations and improve the customer experience while sticking with their existing accounting software and processes. In this Q&A, Western Allied Vice President Jeremy Goodland talks about how the company has been improving operations, customer experience, and sales since implementing ServiceTrade.

Former service technician Kevin Harris started Preferred Mechanical Group (PMG) 4 years ago with two technicians; now PMG employs 52 technicians and an office staff of 26—and Harris projects continued growth over the next few years. ServiceTrade talked with Harris about his company’s impressive growth and how the service software helped him build an efficient, technician-centric company.

Since March 2020, the commercial and industrial mechanical service contracting industry has been reeling from the impacts of COVID-19. In the early days of the pandemic, when cities and states started shutting down, the uncertainty made everyone question the future of our business—for our employees and for our livelihood. At ServiceTrade, we looked at usage data from over 550 facility service companies using our software application, which is designed to help service contractors manage their operations and deliver better customer service, to measure the effects of COVID-19 on business.

What are you doing in your mechanical service contracting business to get more by doing more for your best customers? Do you have a premium program like Amazon Prime that includes exclusive benefits covered by the price of a subscription? Is there a tier of service that includes the basic preventive maintenance program plus a bunch of extras that entices customers to pay upfront?

When Sacramento-based Air Systems Service & Construction (ASSC) began shopping for new software, their main priority was improving customer experience. Within eight months of adopting ServiceTrade’s commercial service software in 2021, ASSC was already seeing significant improvements in customer communication and increasing efficiency. ASSC was established in 1996; they specialize in fast-track, complete turn-key mechanical systems and now serve clients all over Northern California.

B&W Mechanical, one of the largest mechanical contractors in the Southeast, chose ServiceTrade software to help them make the move from paper to digital, shortening the time it takes to provide quotes for repairs. Swift, detailed, clear communication is one way that B&W builds trust that leads to long-lasting customer relationships.