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By moving from an outdated accounting system to WennSoft Signature® and Microsoft® Dynamics® GP, Chicago-based HVAC firm Atomatic Mechanical Services dramatically streamlined its accounting processes, improved its service management capabilities, enhanced its customer service, and boosted employee productivity.

While some contractors are focused on weathering the storm of the current economic environment, others—such as Egan Company in Brooklyn Park, MN—continue to grow their business aggressively. To improve customer service and become a more sales-oriented company, Egan turned to its longtime partner WennSoft® for an integrated customer relationship management (CRM) system. Now, Egan is improving relationships with current customers, better identifying new prospects, and honing its competitive edge.

In 2012, ACCO Engineered Systems of Glendale, CA, trained more than 200 service technicians to use its new MobileTech system, tailored for ACCO by WennSoft, and immediately realized more benefits from the system than expected. The new technology speeds up and even eliminates some paperwork and improves communication. By using the streamlined, electronic quoting features, ACCO has already realized a return on its investment in MobileTech.

When a business has been using the same software system for years, it is easy for employees to get trapped in a cycle of doing things the way they have always done things. It does not occur to them that there are different—and sometimes better—ways to tailor their software to fit their needs.