Welcome to Smart Solutions
MCAA’s mission is to guide and support member success to build a stronger, more sustainable future for the mechanical contracting industry. Through member-driven resources, comprehensive education, and strategic partnerships, we empower members to shape a future of unparalleled innovation and growth.
Latest Issue
Enhancing Customer Experience and Repair Reliability
Crockett Facilities Services uses XOi technology to improve customers’ experience, which translates into more confidence in Crockett’s recommendations and repairs. XOi also provides Crockett’s technicians with easy access to a knowledge database, repair manuals, and expert guidance, so they can make well-informed decisions, and repairs are done right the first time. Happy customers and efficient, effective technicians help Crockett be more productive.
Increase Sales and Customer Satisfaction with XOi & J.M. Brennan, Inc.
With XOi, J.M. Brennan, Inc. was better able to show customers exactly what their projects needed and why, resulting in increased sales and revenue. Tracking their key performance indicators (KPIs) with XOi, J.M. Brennan has seen their closure rate for field quotes increase by 10 percent, among other improvements.
